Privacy Policy

Introduction
Mashumbini Catering (Pty) Ltd (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our clients and visitors to our website. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA) and other applicable laws.

1. Information We Collect
We collect personal information necessary to provide our products and services effectively. This information may include, but is not limited to:

Contact Details: Name, email address, phone number, and physical address.
Billing Information: Credit card details, banking information, and billing address.
Usage Data: Information about your interaction with our website, including IP address, browser type, and pages visited.
Communication Records: Records of our correspondence through email, phone, or any other communication channel.

2. How We Use Your Information
We use the information collected for purposes such as:

Service Provision: To fulfill orders, deliver services, and manage our client relationships.
Customer Support: To assist with inquiries, provide support, and improve our services.
Marketing: To inform you about our latest products, services, promotions, and updates, only if you have opted in for such communication.
Website Optimization: To analyze user behavior on our website to improve user experience, troubleshoot issues, and enhance website security.
Legal Compliance: To comply with legal obligations, such as tax reporting, regulatory compliance, and resolving disputes.

3. Sharing and Disclosure of Information
We do not sell or share your personal information with third parties except in specific situations, including:

Service Providers: We may share your information with trusted third parties that assist in delivering services (e.g., payment processors, delivery services).
Legal Requirements: When required to comply with a legal obligation or to protect our rights, privacy, safety, or property, we may disclose your information.
Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred to the relevant third party.

4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or alteration. While we strive to use commercially acceptable means to protect your data, no electronic storage method is 100% secure. We encourage you to take precautions to safeguard your own information.

5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies allow us to:

Analyze site traffic and user behavior
Recognize you when you return to our website
Customize content based on your preferences

You may adjust your browser settings to refuse cookies. However, this may impact certain website functionalities.

6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your data is no longer needed, it will be securely deleted or anonymized.

7. Your Rights
Under POPIA and other data protection laws, you have rights regarding your personal information, including:

Access: Request access to your personal data.
Correction: Request corrections to any inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal retention requirements.
Objection: Object to certain processing activities, such as direct marketing.
Withdrawal of Consent: Where processing is based on consent, you may withdraw your consent at any time.

8. Links to Third-Party Websites
Our website may contain links to external sites operated by third parties. This Privacy Policy does not apply to these sites, and we encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect or solicit personal information from minors.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will be posted on this page, and we encourage you to review it periodically.

11. Contact Us
If you have any questions or concerns about this Privacy Policy or wish to exercise your data rights, please contact us at:

Mashumbini Catering (Pty) Ltd
20 Dover Street, Unit 1, Randpark Building, Ferndale, Randburg, Johannesburg, 2194
Email: admin@mashumbini.co.za
Phone: 011 781 7390